Similar to the settings of your mobile phone, when you are on Flight/Airplane mode you will not be able to connect, likewise your Inner Delight Settings need a tweak from time to time.
- Become aware of your Delight Settings
- Tweak your Delight Settings to uplift your level of delight
Avi conducted a most engaging guest lecture for the NUS Executive MBA in April 2017. The class loved his session! It was full of energy and home-hitting learnings, and it perfectly complemented the Service Management course the class was taking.
Avi Liran and Lenny Ravich delivered first rate training to a selected team at MBS. The concept of encouraging laughter and positive attitude to gain superior guest service was well relieved by the team, and I look forward to seeing the results in the near future
We worked with Avi and his Delight team for a period of 6 months in 2011-12. The team at Marina Bay Sands had a great time participating in his workshops and took back several learning that were implemented in their Operations.