Similar to the settings of your mobile phone, when you are on Flight/Airplane mode you will not be able to connect, likewise your Inner Delight Settings need a tweak from time to time.
- Become aware of your Delight Settings
- Tweak your Delight Settings to uplift your level of delight
We invited Avi to present to our APJ team and the impact and feedback was fantastic. It was a perfect end to 4 days of team sessions. We are well and truly on our way to giving our team the most amazing experience possible.
The leadership team at Marina Bay Sands had a great time participating in Avi workshops and took back several learnings that were implemented in their operations. The hotel moved from approx. 140 rank on TripAdvisor to 36 in 12 months; no better proof that happy employees mean happy customers!
Avi conducted a most engaging guest lecture for the NUS Executive MBA in April 2017. The class loved his session! It was full of energy and home-hitting learnings, and it perfectly complemented the Service Management course the class was taking.