We believe that delight is for everyone.

At Delivering Delight, our Heart of Service programme gives you everything you need to create a winning service strategy for both internal and external customers at your fingertips.

Reinventing service from a 360° perspective, it provides an industry-proven service framework with step-by-step support to develop and implement successful service strategies in any organisation.

From leaders to frontliners, onboarding new employees, to internal trainers, we empower you with the skills you need to succeed. Masterfully. Holistically. Delightfully.

WORKSHOPS

Values Driven Cultural Transformation

Values driven Cultural Transformation is designed to support leaders in building high-performance, values-driven cultures that attract and keep talented people and increase staff engagement. The Cultural Transformation Tools (CTT...

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Lead with Values

Using the Values Game

The Value of Values game is based on 14 years of research by Prof Dolan from ESADE university. Through this interactive game, participants open up to re-discover their core values while making deep connections with others. This...

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Delivering Delight: Lead With Joy & Care

The journey to Deliver Delight starts within an individual and connects to the world. This transformational program helps leaders and managers to lead with their Inner-Delight, Care, and Joy to Deliver Delight to themselves, thei...

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Lead With Purpose – Appreciative Inquiry (AI) Process

Workshop · 2 to 3 days summit With preparation and post event follow up

“Search for the best in your people and your organization through positive methods and means to change how your people think” About this workshop At Delivering Delight, we organize the Appreciative Inquiry (AI) worksho...

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Leading With Values

Workshop · 1 day

“Be in charge, take ownership of Values and Connect with Purpose’’ About this Workshop What motivates you to hire and fire? Is it based on eligibility or suitability to your values and culture? Do you connect between liv...

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