We believe that delight is for everyone.

At Delivering Delight, our Heart of Service programme gives you everything you need to create a winning service strategy for both internal and external customers at your fingertips.

Reinventing service from a 360° perspective, it provides an industry-proven service framework with step-by-step support to develop and implement successful service strategies in any organisation.

From leaders to frontliners, onboarding new employees, to internal trainers, we empower you with the skills you need to succeed. Masterfully. Holistically. Delightfully.

WORKSHOPS

Playnovation

Workshop · 2 to 6 days

“A workshop that delivers structured approach to innovation and creativity through Playful Learning Methodologies’’ About Play Innovation Workshop This workshop promises to equip participants with the tools, mindset, and...

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Influential Communication with the Heart

Workshop · 1 day to 2 days

“The difference between the ‘content’ and the ‘process’ of how a message is transferred is a combination of head and heart’’ About this Workshop This workshop is for individuals and organizational/group leaders w...

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In Your Shoes

Workshop · 1 to 2 days

“Actively solicit for feedback. Speak up positively and clear elephants from the room.” About this Workshop This workshop centers on experiential leadership realignment. It helps participants to identify and address vi...

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Appreciative Inquiry (AI)

Workshop · 1 day

“Search for the best in your people and your organization through positive methods and means to change how your people think” About this workshop At Delivering Delight, we organize the Appreciative Inquiry (AI) worksho...

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Leading With Values

Workshop · 1 day

“Be in charge, take ownership of Values and Connect with Purpose’’ About this Workshop What motivates you to hire and fire? Is it based on eligibility or suitability to your values and culture? Do you connect between liv...

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